In today’s crowded, competitive market, superior customer service and excellent experience management are critical growth drivers. However, building, managing and maintaining contact centres that serve a global audience can be costly and complex – especially with disparate technologies involving multiple vendors.
But with Tata Communications InstaCC Global™ solution offered as a sell-through, sell-with or white label service, you can deliver new heights of customer care. This cloud-based contact centre deploys on-demand, virtually anywhere in the world – giving your customers the security of a consistent, reliable service, and your business an extended reach into new markets.
Add a one-stop-shop solution to your service portfolio that includes modular, pre-integrated CC applications, hosting, data connectivity and voice minutes
Improve profitability by leveraging our proven track record of service assurance and delivery worldwide
Mitigate risk and guarantee your customers secure, end-to-end, carrier-grade SLAs
Drive top-line growth and increase your share of wallet
With InstaCC Global™ your services run on a world-class, award-winning platform. It’s the unified, cost-efficient solution you deserve, to deliver the service your customers desire.
"TATA Communications, with its cloud contact center solution, InstaCC Global, is to my mind sitting on the future. For the first time, I have observed a telecom player move beyond being a traditional vendor and align itself to industry trends and help solve major challenges. I do not see a reason why any global BPO should not take advantage of this solution and focus instead on their core business capabilities"
- Raman Roy, MD & CEO, Quatrro
Hosted Contact Centre Service Provider of the Year
Fifth year in a row