In today’s competitive market, superior brand interactions mean fast, smooth and personalised services for customers – on their terms.  

A traditional contact centre can’t meet this demand – which is why organisations need to move on and build centres that manage the complete digital customer experience. 

However, building and maintaining these next generation contact centres can be a challenge – it demands expert knowledge with skilled planning. Our cloud contact centre offering, InstaCC™ Global, combines the expertise of world leaders to deliver all this and more. 

A richer, personalised customer experience starts here

InstaCC™ Global both deploys on-demand, virtually anywhere in the world, and enables you to offer real-time, personalised and accurate responses to customer requests that have a big impact on customer satisfaction and your brand reputation. 

  • Richer
    Deliver omnichannel and real time customer experiences
  • Faster
    Accelerate service with a state-of-the-art physical transport infrastructure
  • Agile
    Speed up time to market with modular, pre-integrated services that are ready to go and scale capacity up or down as needed
  • Secure
    Mitigate risk with an integrated, secure, end-to-end, carrier-grade SLA
  • Cost-effective
    Reduce total cost of ownership by up to 45% with pay-as-you-go pricing

 

Your one-stop RTC shop

Our real-time communications (RTC) suite delivers a new paradigm of collaboration through Web and mobile applications. Available as a standalone module, this cloud-based solution integrates with your existing set-up to deliver real-time communications and visual collaboration for online relationship management, visual support, mobile assistance and online live assistance. Embed RTC capabilities into existing mobile apps and web pages, and you’ll be able to deliver connected experiences over voice, chat, video, augmented reality and more.

 

A service you can count on

With InstaCC™ Global your services run on a world-class, award-winning platform. We monitor everything 24/7, and ensure the highest possible level of security. It’s the unified, cost-efficient solution you need, to deliver the service your customers deserve.

   

Hosted Contact Centre Service Provider of the Year
Fifth year in a row