World Class Service Across Your Life-Cycle

Service Strategy & Design

Tata Communications will work with you to identify your strategic business initiatives and understand your existing IT and communications environment. This culminates in an innovation workshop

We will help you get a first-hand experience of the products and services offered by Tata Communications to help you make your buying decision.
Proof of Concept
During the innovation workshop, our team will understand your requirements and growth areas better, give you information on industry benchmarks, and define the direction you need to move towards.
Innovation Workshop
Our dedicated program manager will provide you with a plan on how the proposed implementation will be managed, including a full view into the future.
Early Engagement

Service Transition

Tata Communications will detail a step-by-step approach for transitioning your existing services onto our infrastructure and services

You will work with the implementation team and your single point of contact – a dedicated program manager – who will develop the project plan and scope of work. We will take you through the technical planning and risks we need to mitigate against.
Planning & Support
We will deliver all your sites and solutions in phases with rigorous testing to ensure that your current operation set-up is not affected.
Deployment, Validation & Testing
Stakeholders and members of the steering committee will be able to review our progress at key stages of the program. This includes a RAG status report, which shows key milestones or tollgates.

Service Delivery

Tata Communications applies a proven methodology to ensure a smooth transition and delivery. We will leverage our transition toolkit, including templates for knowledge transfer, tollgates, and checklists, which are critical for the delivery process and help ensure that neither budgets or timescales will slip

Our dedicated program manager will help commission all network and hardware related resources, coordinate with all third party vendors, test the service before handover, checking that the service has been implemented according to requirements.
Service Commissioning
During this phase, we will transfer ownership of the solution to operational and service support specialists. This is also an opportunity to evaluate on-going and future requirements for the solution.
Knowledge Management
We will arrange a formal project closure meeting once the handover is complete with the aim of ensuring that all stakeholders are satisfied with the implemented solution.
Project Closure

Service Consumption

Once the transition is complete, you will work closely with your dedicated service specialist to connect you to the full scale of services, processes and expertise across Tata Communications

Our service specialist guides you thru the operational processes, escalation matrix and troubleshooting procedures.
Customer On-boarding
Our service specialist will work on root cause problem management initiatives to meeting the agreed SLAs and ensure your satisfaction.
Service Management
You will get access to our world class systems to monitor your network, view and download invoices, raise trouble tickets & view incident reports and be in-charge of your services.
Self-care Portal
We will keep your solution upgraded with latest technology through continual service improvement with the help of ITIL certified service specialists.
Change Management

Service Support

We will provide you with an always-on support network to ensure your business runs smoothly 24/7/365

For managed service customers, we will strive to identify any issues before you do. 95% of our customer incidents are proactively reported and resolved.
Pro-active Monitoring
You will be able to interact with our service help desk through emails and calls.
Technical Assistance Centre
If you choose this service, our 24/7/365 support facility will monitor and manage capacity, proactively identifying risks and escalating effectively.
Dedicated Customer Desk
If you choose this service, our CCNA and ITIL certified, personalized onsite support will help you with monitoring and escalation, daily report tracking, database maintenance, and regular backup testing. * Currently this service is applicable in India only.
Resident Engineer
Our CCNP and CCIE certified customer solution analyst works alongside the service management team providing technical advice while ensuring the network remains fit for purpose post incidents and network change requests.
Customer Solution Analyst
Our ITIL certified incident management team is responsible for managing critical business-impacting incidents driving processes to minimize resolution times, while ensuring all stakeholders receive regular and relevant communication.
Incident Manager

Service continuity

We strive to continuously enhance our services to boost efficiencies for our customers

Our people, tools and processes are there to support you with your growing needs based on our customer experience and feedback.
Continual Service Improvement
We will recommend innovative processes and technology to your IT environment to help make it a strategic tool for the business.
Capacity & Availability
Back to Service Strategy & Design

Tata Communications will work with you to explore any new products & solutions your organization will need

Delivering Customer Services
Across the Globe


International locations


Countries served




Global service contact centre



Resources & Skills that Revolutionize
Your IT Performance

*Applicable to customers who have subscribed to our managed service offering